Cancellation & Refund Policy

Draft updated: September 21, 2026

1. Cancellation requests

Submit a request through the official contact channel with the agreement details, services to be cancelled, and proposed stopping date. Both parties will confirm completed work and outstanding obligations.

2. Reconciliation

Any refundable amount is determined from payments received, work accepted or performed under the agreement, and documented non-recoverable costs. A blanket no-refund rule does not apply to every situation.

3. Third-party costs

Used advertising spend, domain registrations, licenses, and purchased assets are assessed against the provider’s conditions and prior agreements. Unspent advertising budgets should be reconciled separately.

4. Refund method and timing

Once the amount is agreed, the parties confirm the recipient, method, and payment deadline in writing. This draft does not promise one refund timeframe for all projects.

5. Disagreements

The parties should review the agreement, delivery records, and payment documents to reach a resolution. This policy does not restrict rights or remedies protected by applicable law.