Support & Complaints Policy

Draft updated: September 21, 2026

Draft for review — legal entity details, contact channels, and actual operating procedures must be confirmed before this policy is applied to customers.

1. Submitting a request

Provide an issue description, agreement details, when it occurred, and supporting material through the official support channel. Do not send passwords or verification codes. Support channels and hours are awaiting confirmation.

2. Assessment and response

Requests are assessed by impact and service scope. Response targets, resolution arrangements, and responsible contacts are set out in the agreement or support package. This website does not promise 24/7 support.

3. Warranty and maintenance

Technology warranties, bug-fix coverage, design revision rounds, and maintenance periods must be specified in the agreement. New features and changes outside scope may require a separate quote.

4. Complaints

Veylantic and the customer compare the concern with agreed requirements, document evidence, and propose a resolution. Unresolved matters follow the dispute process in the agreement and applicable requirements.